Privacy Policy

At In Balance Education, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information to provide educational services, respond to enquiries, improve user experience, and conduct marketing activities. Information we may collect includes:

  • Full name

  • Email address

  • Phone number

  • Location

  • Business name (if applicable)

  • Details submitted through lead generation forms or ads

  • Information relating to your preferences, interests, and participation in our programs

We collect this information through:

  • Website forms

  • Social media lead generation ads

  • Email communications

  • Course sign-ups or waitlists

  • Surveys, feedback, and consultations

2. Use of Personal Information

We use your personal information for the following purposes:

  • To respond to enquiries and provide the services you have requested

  • To send updates, resources, offers, and educational content

  • To personalise your experience with our programs and website

  • To improve our services, marketing, and customer engagement

  • To run lead generation campaigns and analyse their effectiveness

  • To meet any legal obligations required by law

3. Confidentiality and Data Protection

Your personal information is kept strictly confidential. We take all reasonable steps to protect it from loss, misuse, unauthorised access, modification, or disclosure. This includes:

  • Secure storage of all digital and physical records

  • Use of encrypted and password-protected systems

  • Limited access to your data by authorised personnel only

  • Regular monitoring and updating of our cybersecurity practices

4. Disclosure of Personal Information

We do not sell, rent, or share your personal information with third parties unless:

  • It is necessary to provide our services (e.g., with trusted email or CRM service providers)

  • You have given us explicit consent

  • We are required by law or legal process to disclose the information

Any third-party services we use (such as email marketing platforms or form providers) are carefully selected to ensure they comply with relevant privacy laws and standards.

5. Marketing and Communication

If you opt in to receive marketing communications from us, we may use your information to:

  • Send you newsletters, updates, offers, and program information

  • Invite you to participate in surveys, events, or promotions

  • Retarget you with relevant advertising based on your previous interactions

You may unsubscribe from our emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.

7. Accessing and Updating Your Information

You may request access to the personal information we hold about you at any time, and you may request corrections if it is inaccurate, out-of-date, or incomplete.

To do this, please contact us at:
education@inbalancewellness.com.au

8. International Data Transfers

Some of our service providers may be located outside Australia (such as email and CRM platforms). When this occurs, we take reasonable steps to ensure your data is protected and handled in compliance with Australian privacy laws.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, unless a longer retention period is required by law. When your information is no longer required, we will securely delete or anonymise it.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16 without parental or guardian consent. If we become aware that such data has been collected inadvertently, we will delete it promptly.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review our Privacy Policy periodically to stay informed.